I went back to the check-in desk 45 minutes later. We were told to come back in 15-20 minutes. We were told that our rooms are cleaned but not inspected yet. The desk people were very nice and helpful. I went to the desk about 3:45 to just see if our rooms were ready. We arrived very early, so we decided to do some gambling before we checked in. There were 6 of us in our group and we drove about 6 hours to this casino hotel. She then told me again that on on-line reservations, she might not be able to send me an e-mail, but then seconds later, i received the e-mail. I told her that because the reservation was changed, i would need the e-mail to show these changes. I then asked her for an e-mail confirmation, she told me that i have the same confirmation number and i didn't need an e-mail. I asked her, well how are people supposed to make changes or cancel? She ignored my question and made the change to my reservation. She kept telling me that she was not supposed to touch reservations that were made on-line. The person on the phone seemed annoyed that i called. The best thing about Winstar are it's employees.įirst of all, a week before my group was to arrive, i called to change our reservation from 2 days to just 1 day. Guess we won't stay again unless it is comped. I know it was just some dust but for a room rate of 250, it should at least be clean. I advised the front desk upon check out and filled out the card provided, but haven't heard anything back. This was after the show and night of gambling. We also found a syringe cap on the floor. Lamp bases and fixtures were dusty, along with the bathroom counters. When we got back to the room, I was let down to see how dirty and worn out it was. We didn't have much time except to grab pizza and get to the show. Room was on 5th floor south Casino Tower.

Valet was crowded, but as usual employees were friendly and service was good.

It was New Years Days and I expected a higher rate, my players club card made no difference on the rate. Excited to have a reason to stay the night at Winstar as both my husband and I both enjoy the casino. Hotels near North Central Texas Collegeīought tickets for Ron White when they went on sale last summer.Hotels near (DFW) Dallas/Fort Worth International Airport.Hotels near WinStar Golf Course & Academy.Hotels near WinStar Global Event Center.Hotels near WinStar World Casino and Resort.Thackerville Hotels with Air Conditioning.

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